NL
AcceptedNorthstar Labs
Enterprise · renews Mar 2027
Example entry · Promise
“We’ll deliver the integration review document before your security audit.”
- Owner
- PSPriya Shah
- Due
- Nov 12 · in 4 days
Evidence: kickoff call notesConfirmed by Jordan Lee
The Customer Success Manager is customer commitment tracking software that records every promise your team makes to a customer: who confirmed it, what exactly was promised, who owns it, and whether delivery was verified. It is a focused ledger, not a CRM and not a meeting-notes app.
Plans start at $49 per month per workspace. A card is required at checkout. Set up a workspace in minutes, with labeled demo data if you like.
Northstar Labs
Enterprise · renews Mar 2027
Example entry · Promise
“We’ll deliver the integration review document before your security audit.”
How it works
Create a customer record in seconds.
Turn a line from any meeting note into a potential commitment.
A teammate confirms scope, owner and due date. Humans only.
The owner attaches evidence. A reviewer signs it off.
Query open promises over MCP from an AI client such as Claude.
Why a ledger
Customer success tools track tasks, health scores and renewal pipelines. None of them keep the actual promises your team makes to customers, with evidence, ownership and a verification trail that survives handovers and team changes.
Evidence-backed
Every commitment links to the original source excerpt.
Human-confirmed
No AI auto-acceptance of promises, ever.
Honest status
Overdue, verified, disputed. Always truthful labels.
Agent-ready
Query your ledger from an MCP client such as Claude.
We never scrape company-wide messages. Users paste notes voluntarily. Private workspace content is never sent to an external model without explicit opt-in. All data is encrypted in transit and at rest, with multi-tenant isolation enforced at the database level.
Read the security overviewCreate your workspace in minutes. Include labeled demo data to see a full ledger in action.